Refund & Cancellation Policy
Last updated 29 September 2026 · Operated by TP Studios India
This policy covers purchases in the ShoppingLite app’s Tools: Remove watermark (a one-time purchase for one file) and Tools Pro (a monthly subscription). All of them are bought and paid for through Google Play, so Google Play’s refund policies also apply. Purchases you make at retailers through our links are between you and that retailer: contact the retailer for those.
1. Refunds through Google Play
Within 48 hours of buying, you can usually request a refund yourself in Google Play: open Google Play → Payments & subscriptions → Budget & history, find the ShoppingLite order and choose “Request a refund”, or use Google’s refund request page. Google decides these requests. After 48 hours, write to us as described in section 4.
2. When we refund
We refund, through Google Play, when:
- you were charged but did not get what you paid for — for example, the watermark was not removed or Tools Pro did not become active — and we cannot put it right;
- you were charged more than once for the same thing by mistake;
- a technical problem on our side stopped the purchase from working and we cannot fix it.
Other requests — for example, changing your mind after saving the file without the watermark — are considered case by case and are not guaranteed, because the purchase is delivered straight away. This does not affect any refund you are entitled to under applicable law.
3. Purchases that could not be confirmed
If a payment goes through but our server cannot confirm it with Google Play (for example, because of a connection problem), the app and the server keep trying. A purchase that is never confirmed is refunded to you automatically by Google Play, normally within three days.
4. How to ask us for a refund
Email support@shoppinglite.in from the email address of your ShoppingLite account, with:
- the order number from your Google Play receipt (it starts with “GPA.”);
- what you bought and the date;
- what went wrong.
We aim to reply within three working days. Approved refunds are issued through Google Play to the payment method you used; how long it takes to reach you depends on Google Play and your payment provider.
5. Cancelling Tools Pro
- Cancel at any time in Google Play → Payments & subscriptions → Subscriptions → the ShoppingLite subscription → Cancel subscription. In the app, Profile → My Purchases → Manage subscription takes you there.
- Cancelling stops the next renewal. You keep Tools Pro until the end of the month you have already paid for, and you are not charged again.
- We do not give refunds for the unused part of a month after you cancel, except as described in sections 1 and 2 or where the law requires.
- Uninstalling the app or deleting your ShoppingLite account does not cancel the subscription. Cancel it in Google Play first.
- If a renewal payment fails, Google Play may give you extra time to fix your payment method. If it is not fixed, Tools Pro stops.
6. The one-time watermark removal
It is a single payment, not a subscription, so there is nothing to cancel. It removes the watermark from the one file it was bought for, and saving that same file again stays free.
7. What happens after a refund
When a purchase is refunded — by Google or by us — the benefit ends: a refunded watermark removal no longer applies to its file, and a refunded Tools Pro subscription stops. Files you already saved stay on your phone.
8. Contact
TP Studios India
Email: support@shoppinglite.in
Website: shoppinglite.in/contact